Your dedicated Shopify team, on retainer
Running a Shopify store is never 'set and forget'. Themes need updates, apps break after Shopify releases, new features need building. A retainer keeps everything running smoothly.
What you get
Priority response
Retainer clients jump the queue. Critical issues get a response within 2 hours, non-critical within 24.
Proactive monitoring
We watch your uptime, performance scores, and error logs. We often fix issues before you know they exist.
Monthly feature budget
Each retainer includes a block of development hours. Use them for new features, A/B tests, or whatever your store needs.
Shopify updates
When Shopify releases updates, we test your store against them and apply patches before they cause problems.
Monthly reports
A clear summary every month: what was done, what's planned, and key metrics — traffic, conversion, revenue.
No long-term lock-in
Month-to-month contracts. Stay because we're delivering value, not because you're locked in.
How it works
Onboarding
We get access to your store, analytics, hosting, and any relevant tools. Full audit of current state.
Backlog setup
We build a prioritised backlog of everything that needs attention, from bugs to feature ideas.
Monthly sprints
Regular development cycles: fixes first, then features, then improvements.
Reporting
End-of-month report with everything completed, metrics, and next month's plan.
Review & adjust
Quarterly strategy reviews to make sure we're working on the highest-impact things.
What's included
Start your ongoing maintenance project
We respond within 24 hours.